Refund policy
Return Window You may request a return or exchange within 14 days of delivery. To be eligible, the item must be unworn, undamaged, and in its original packaging with all tags/certificates included.
Non-Returnable Items The following are not eligible for return or refund:
- Items showing signs of wear or use
- Items missing original packaging, tags, or included certificates (e.g. jade authenticity cards)
- Earrings, for hygiene reasons
- Items returned after the 14-day window
- Final sale / clearance items marked as such at time of purchase
Return Shipping Costs Return shipping is the customer's responsibility, except in cases where the item arrived damaged, defective, or incorrect — in which case BrynLore will cover return shipping costs.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges If you'd like a different size or style, please contact us at brynlorestudio@gmail.com to arrange an exchange.
Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.